Twiliofy Privacy Policy

Twiliofy respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Platform.

Account Information

• Name
• Email address
• Phone number
• Company information
• Login credentials

Billing Information

• Payment transaction details
• Credit purchases
• Subscription history

Payment card information is processed by third-party payment providers and is not stored by Twiliofy.

Communication Data

When using the Platform, we may process:

• SMS content
• Message metadata
• Call records
• Call recordings
• Voicemail recordings
• Contact information
• Communication logs

Usage Information

• IP address
• Browser information
• Device information
• Login activity
• Platform usage metrics

We use information to:

• Provide platform services
• Process transactions
• Deliver communications
• Improve platform performance
• Monitor security
• Provide customer support
• Comply with legal obligations
• Prevent fraud and abuse

Certain communications may be processed by AI systems to provide:

• AI calling
• AI response generation
• Workflow automation
• Communication analysis

Users are responsible for ensuring they have appropriate rights and permissions to process customer data through AI features.

Service Providers

Including:

• Cloud hosting providers
• Payment processors
• AI service providers
• Communication infrastructure providers
• Analytics providers

Legal Requirements

We may disclose information when required by:

• Law
• Court order
• Government request
• Regulatory authority

When you connect a Twilio account:

• Communication data may be transmitted through Twilio infrastructure.
• Twilio's privacy practices may also apply.
• Users should review Twilio's privacy policies independently.

We retain information only as long as necessary for:

• Service delivery
• Compliance obligations
• Security purposes
• Business operations

Data may be deleted after account termination or inactivity periods.

We implement reasonable technical and organizational measures to protect data.
However, no method of transmission or storage can be guaranteed to be 100% secure.

Information may be processed in countries where our service providers operate.
By using the Platform, you consent to such transfers where legally permitted.

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

Requests may be submitted through our support channels.

Twiliofy may use:

• Cookies
• Analytics tools
• Session management technologies
• Performance monitoring tools

These help improve user experience and platform functionality.

Twiliofy is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.

For privacy-related questions or requests:

Email: info@twiliofy.com